In 1983, the British public’s heartstrings were well and truly tugged with the introduction of the fictional character JR Hartley to promote the Yellow Pages.
Abbott Mead Vickers created the 60-second ad that depicts an elderly man searching for a copy of Fly Fishing by JR Hartley. After going from bookshop to bookshop, he returns home empty-handed, which is when his daughter hands him the Yellow Pages which helps him finally find a shop that stocks it. The ad closes when the audience discovers the man is himself JR Hartley.
The brief was to change the perception that Yellow Pages was just for emergencies but instead could be used for the nicer things in life. In the ad, the voiceover declares: “Good old Yellow Pages. We don’t just help with the nasty things in life like a blocked drain. We’re there for the nice things too.”
The ad busted the myth and, as a result, Yellow Pages saw inquiries into non-emergency classifications rise from 6% to 20%. Yellow Pages also saw a boost in inquiries to the British Library and bookshops.
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